Do you have a physical store where I can browse and purchase books?
No, we are a fully online bookshop and do not have a physical storefront. However, we work with suppliers and distributors nationwide to ensure a wide selection of books is available to our customers. Our online platform is designed to provide convenience and accessibility to book lovers, eliminating the challenges associated with locating a physical bookstore.
How do I place an order on your website?
To place an order, simply browse our collection of books and add the ones you want to purchase to your cart. Once you have finished selecting your items, proceed to the checkout page where you can enter your shipping and payment information. Follow the prompts to complete your order, and you will receive a confirmation email once the transaction is successful.
What payment methods do you accept?
We accept a variety of payment methods to ensure convenience for our customers. For now, we accept both bank and mobile money payments in Ghana. You can select your preferred payment method during the checkout process.
How long will it take to receive my order?
Delivery times may vary depending on your location and the shipping method selected. Generally, orders are processed and dispatched within 3-5 business days. Once your order has been shipped, you will receive a tracking number to monitor its progress. Please refer to our shipping policy for more information on estimated delivery times.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 3 days of receipt for a full refund or exchange, provided the items are in their original condition. Please contact our customer service team to initiate the return process and receive further instructions.
Do you offer gift wrapping or personalized messages for orders?
Yes, we offer gift wrapping services for a small additional fee to add a special touch to your order. During the checkout process, you will have the option to select gift wrapping and include a personalized message for the recipient. Our team will ensure that your gift is beautifully wrapped and ready to be delivered.
Do you offer shipping?
Yes, we offer international shipping to select countries outside of our domestic region. During the checkout process, you will have the option to enter your international shipping address and select the preferred shipping method. Please note that international shipping rates and delivery times may vary depending on the destination and customs regulations.
Can I track the status of my order?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery time of your package. If you encounter any issues or have questions about your order status, our customer service team is available to assist you.
What if the book I want is out of stock?
If a book you are interested in is out of stock, you can sign up to receive notifications when it becomes available again. Simply navigate to the product page of the book and click on the option to receive an email alert when it is back in stock. Additionally, you can explore our wide range of similar titles that may interest you as alternatives.
Have more questions?
If you have further questions, kindly reach out to us.
Still need help?
Contact us